Inform students about and support mobility procedures (e.g. grant application, approval of student’s learning agreement, etc.)

Knowledge of (higher) education in a national and global context, in particular re. internationalisation
Identify, interpret and apply information on mobility programmes (ECTS, relevant innovations etc.).
ecognise the relevance of innovations, such as ECTS, Erasmus Without Papers (EWP), Online Learning Agreement (OLA), etc.
Knowledge of structures, strategies & procedures of the home institution, in particular re. Internationalisation
Understand and interpret the (developments in the) home institution's structures, strategies & procedures (relating to educational policy, student affairs & services, quality assurance mechanisms, marketing & communication, financial policy).
Intercultural skills
Anticipate and respond to (cultural) differences between students re. communication, evaluation, financial needs.
Communication skills
Give clear instructions to students about mobility procedures (orally and in writing).
English language skills
Digital skills
Use appropriate digital tools and technologies to collaborate, share data, information and digital content.
Organise, store and manage data and information in a structured digital environment.
Responsiveness, pro-activity & flexibility
Anticipate the (individual) needs and expectations of different stakeholders.
Demonstrate a responsive attitude towards students' actions, questions and needs.
Confidence, empathy & openness
Act confidently and conscientiously, with a suitable degree of empathy and openness towards colleagues, students and other stakeholders.
Demonstrate accuracy.