Knowledge
Knowledge of (higher) education in a national and global context, in particular re. internationalisation
Identify and interpret relevant information that may influence the provision of facilities to students.
Identify, interpret and apply information on mobility programmes (ECTS, relevant innovations etc.).
Knowledge of structures, strategies & procedures of the home institution, in particular re. Internationalisation
Understand and interpret the (developments in the) home institution's structures, strategies & procedures (relating to educational policy, student affairs & services, quality assurance mechanisms, marketing & communication, financial policy).
Skills
Intercultural skills
Anticipate and respond to (cultural) differences in expectations re. assistance and supervision.
Communication skills
Explain incoming and outgoing students what to do with regard to insurance, visa, accommodation, funding, travel etc.
Answer questions of students (orally and in writing).
English language skills CEFRL
B2 - Vantage
Digital skills
Use appropriate digital tools and technologies to collaborate, share data, information and digital content.
Organise, store and manage data and information in a structured digital environment.
Attitude
Responsiveness, pro-activity & flexibility
Anticipate the (individual) needs and expectations of different stakeholders.
Demonstrate a responsive attitude towards students' actions, questions and needs.
Confidence, empathy & openness
Act confidently and conscientiously, with a suitable degree of empathy and openness towards colleagues, students and other stakeholders.