Provide direct response and (tailored) assistance in case of travel, medical, political, or social crisis situations for incoming and outgoing students

Knowledge of (higher) education in a national and global context, in particular re. internationalisation
Identify and interpret relevant information that may influence the provision of facilities to students.
Identify, interpret and apply information on mobility programmes (ECTS, relevant innovations etc.).
Knowledge of structures, strategies & procedures of the home institution, in particular re. Internationalisation
Understand and interpret the (developments in the) home institution's structures, strategies & procedures (relating to educational policy, student affairs & services, quality assurance mechanisms, marketing & communication, financial policy).
Intercultural skills
Anticipate and respond to (cultural) differences in expectations re. assistance and supervision.
Communication skills
Respond (orally or in writing) immediatly when a quick decision is required.
Analyze a critical situation and report about it orally or in writing).
English language skills
Digital skills
Use appropriate digital tools and technologies to collaborate, share data, information and digital content.
Responsiveness, pro-activity & flexibility
Anticipate the (individual) needs and expectations of different stakeholders.
Demonstrate the aspiration to assist students, displaying an appropriate degree of flexibility.
Confidence, empathy & openness
Act confidently and conscientiously, with a suitable degree of empathy and openness towards colleagues, students and other stakeholders.